The Support Ticket System allows you(or and employee) to easily manage any inquiries your users might have on your Paid2Stream Platform. Give your users a simple place to get in touch with you if they need to.

Features

  • Easily Manage and resolve your customers' questions
  • Spam protection - protect the submission form with the built-in CAPTCHA or ReCAPTCHA.
  • Total control - Assign staff members to multiple departments, create groups that your staff members belong to.
  • Automagically Organize each ticket with the (open, on-hold, closed). ticket status
  • Allow users to select the ticket Priority level- by choosing from low, normal and high levels.
  • Notify customers of inactivity - if customers don't reply in a timely manner, tickets can be closed automatically after a notification is sent.
  • Increased workflow - with the automatic ticket assignment you won't have to worry about assigning tickets, they get assigned load-balanced to each available staff member.
  • Better usability - only one form to complete and your customers will receive an automatically generated account and a copy of their ticket.
  • Knowledgebase - add articles & categories as resources for your clients to use.
  • Client's dashboard - a place where your client can search the knowledgebase, submit a ticket, view and search his own tickets.
  • Ticket subjects - choose either predefined subjects or allow customers to enter their own subject.
  • Predefined searches - create quickly accessible links for your most common searches.

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