Features

• Easily Manage and resolve your customers' questions
• Spam protection - protect the submission form with the built-in CAPTCHA or ReCAPTCHA.
• Total control - Assign staff members to multiple departments, create groups that your staff members belong to.
• Automagically Organize each ticket with the (open, on-hold, closed). ticket status
• Allow users to select the ticket Priority level- by choosing from low, normal and high levels.
• Notify customers of inactivity - if customers don't reply in a timely manner, tickets can be closed automatically after a notification is sent.
• Increased workflow - with the automatic ticket assignment you won't have to worry about assigning tickets, they get assigned load-balanced to each available staff member.
• Better usability - only one form to complete and your customers will receive an automatically generated account and a copy of their ticket.
• Knowledgebase - add articles & categories as resources for your clients to use.
• Client's dashboard - a place where your client can search the knowledgebase, submit a ticket, view and search his own tickets.
• Ticket subjects - choose either predefined subjects or allow customers to enter their own subject.
• Predefined searches - create quickly accessible links for your most common searches.