Support Ticket System Features
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The Support Ticket System allows you(or and employee) to easily manage any inquiries your users might have on your Paid2Stream Platform. Give your users a simple place to get in touch with you if they need to.
Features
- Easily Manage and resolve your customers' questions
- Spam protection - protect the submission form with the built-in CAPTCHA or ReCAPTCHA.
- Total control - Assign staff members to multiple departments, create groups that your staff members belong to.
- Automagically Organize each ticket with the (open, on-hold, closed). ticket status
- Allow users to select the ticket Priority level- by choosing from low, normal and high levels.
- Notify customers of inactivity - if customers don't reply in a timely manner, tickets can be closed automatically after a notification is sent.
- Increased workflow - with the automatic ticket assignment you won't have to worry about assigning tickets, they get assigned load-balanced to each available staff member.
- Better usability - only one form to complete and your customers will receive an automatically generated account and a copy of their ticket.
- Knowledgebase - add articles & categories as resources for your clients to use.
- Client's dashboard - a place where your client can search the knowledgebase, submit a ticket, view and search his own tickets.
- Ticket subjects - choose either predefined subjects or allow customers to enter their own subject.
- Predefined searches - create quickly accessible links for your most common searches.
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Latest Comments
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Testing 123
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Give us even more features!!!!
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foorte
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Wow really interesting!
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Very well said! I agree completely with you